betjili's Privacy Policy
The security of your personal information on the betjili platform is our highest priority. This policy explains in detail how your information is collected, where it is stored, and under what circumstances it may be shared with third parties.
Introduction and Applicability
This privacy policy applies to the betjili platform and all services operated under it. When you visit the betjili website, create an account, or use any service, you are considered to have voluntarily accepted the terms set out in this policy.
betjili's Terms and Conditions should be read together with this privacy policy, as both documents together define the legal relationship between you and us. If any changes are made to this policy, they will be updated on this page with the effective date noted.
The minimum age to use the betjili platform is 21+. Registration and use by minors is strictly prohibited and not permitted.
What Types of Information Are Collected
betjili may collect the following types of information from users in various circumstances:
2.1 Information You Provide Directly
When you create an account or use a service, you voluntarily provide certain information. This information includes:
- Full name and date of birth
- Mobile number and email address
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
- Documents required for identity verification
- Any information provided when contacting the support team
2.2 Automatically Collected Information
When you use betjili, the platform automatically collects certain technical information. This information includes:
- IP address and device type
- Browser version and operating system
- Login time and session details
- Activity history on the platform and transaction records
- Information obtained from cookies and similar tracking technologies
Purpose of Data Collection
betjili uses your information only for specific and legitimate purposes. The reasons we collect and process information are listed in the table below:
| Purpose | Description |
|---|---|
| Account Management | For registration, login, and account verification |
| Financial Transactions | To process deposits and withdrawals |
| Customer Service | To provide support via 24/7 live chat and email |
| Security and Fraud Prevention | To identify suspicious activity and keep the platform secure |
| Service Improvement | For analytics to improve the user experience |
| Legal Obligations | To comply with applicable laws and regulations |
betjili never sells your information to third parties for marketing or advertising purposes. Information sharing is limited and applies only in the circumstances described in Section 5.
Data Storage and Security Measures
betjili uses industry-standard security technology to keep your personal information safe. Our security framework includes:
- SSL Encryption: Every connection is encrypted using SSL technology so that third parties cannot intercept data during transfer.
- Data Masking: Payment details such as bKash or Nagad numbers are stored in partially masked form.
- Access Controls: Only authorised staff may access user information for specific, defined purposes.
- Regular Security Audits: Systems are reviewed regularly to identify potential vulnerabilities.
- Data Retention Period: Information is retained for as long as your account remains active and until the applicable legal retention period has expired.
If a security breach occurs for any reason, betjili will notify affected users as quickly as possible and take the necessary steps.
Sharing Information with Third Parties
betjili does not generally disclose your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
We work with trusted third-party providers for payment processing, identity verification, and technical support. They may only use information for their designated tasks and are required to comply with betjili's privacy standards.
5.2 Legal Obligations
It may be necessary to disclose information under a court order, a lawful request from an investigating authority, or applicable law. In such cases betjili is legally required to respond.
5.3 Business Transfers
In the event of an acquisition or merger, user information may be transferred to the new entity. In that case the terms of this privacy policy will continue to apply.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the betjili website. Cookies are small data files stored on your device that help improve the quality of the service.
The types of cookies we use:
- Essential Cookies: Required to maintain login sessions, ensure security, and keep core services running.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Collect anonymous data to understand how the platform is being used.
You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work properly.
Your Data Rights
As a betjili user, you have certain rights over your own personal information. These rights are described below:
- Right to Access: You may ask what information betjili holds about you and for what purpose.
- Right to Correction: If your profile contains incorrect or outdated information, you may request a correction.
- Right to Deletion: Subject to applicable legal and contractual obligations, you may request that your account be closed and your information deleted.
- Right to Restrict Processing: In certain circumstances you may request that processing of your information be paused.
- Right to Portability: You may request that your information be provided in a structured format.
To exercise any of the above rights, contact the betjili support team. The betjili customer service team is available 24 hours a day, 7 days a week in Bengali and English.
Privacy of Minors
betjili provides services only to persons aged 21 or older. We do not knowingly collect personal information from any minor.
If a minor has accidentally created an account or their information is held by us, the relevant parent or legal guardian may contact us. betjili is committed to responsible gaming and follows the Responsible Gaming Guidelines.
International Transfer of Data
betjili's technical infrastructure may operate on servers located in various countries. As a result, your information may be stored or processed outside Bangladesh.
In such cases betjili ensures that no matter where information is stored, the security standards described in this privacy policy are maintained and information will not be disclosed in any inappropriate circumstance.
Policy Changes and Updates
betjili reserves the right to change, revise, or update this privacy policy as needed. If any significant changes are made, you will be notified via your registered email or through a notice on the platform.
If you continue to use betjili after any changes, you will be considered to have consented to the updated policy. It is therefore recommended that you visit this page regularly.
To learn more about betjili, visit the About Us page, where detailed information about the platform's services and operations is available.
Contact and Complaints
Privacy Enquiries
If you have any questions about this privacy policy or any requests regarding your data rights, contact the betjili support team. We are available to assist 24 hours a day, 7 days a week.
For general questions about the privacy policy, see the Frequently Asked Questions (FAQ) section — answers to common questions about data protection, account verification, and payments can be found there.